M&G Co-Founder, Ben Gottlieb, compiled a few tips that may be helpful if you have a reoccurring auto-charge contract agreement with a ‘non-essential’ company during the COVID-19 closure.
Question: What do we do with our contracted monthly auto-charges for fitness centers, monthly spa treatments (i.e. European Wax, Elements Massage/Massage Envy, The Joint) or other similar services? As you know, Governor Ducey just closed this health/wellness category and fitness centers have been closed for a while.
Answer: Most businesses, such as fitness centers, massage centers, etc. are not charging customers during the period in which they closed due to COVID-19. In other words, these businesses are freezing their members’ accounts until the businesses reopen. In these cases, no action is generally required by the customer. If you are being auto-charged during this time despite the business being closed, you should contact the company immediately to confirm these charges are not a mistake. Also, you should read the terms and conditions of your written agreement to determine your rights at this time under the agreement you signed.