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BenM&G Co-Founder, Ben Gottlieb,  compiled a few tips that may be helpful if you have a reoccurring auto-charge contract agreement with a ‘non-essential’ company during the COVID-19 closure.

Question: What do we do with our contracted monthly auto-charges for fitness centers, monthly spa treatments (i.e. European Wax, Elements Massage/Massage Envy, The Joint) or other similar services? As you know, Governor Ducey just closed this health/wellness category and fitness centers have been closed for a while.

Answer: Most businesses, such as fitness centers, massage centers, etc. are not charging customers during the period in which they closed due to COVID-19. In other words, these businesses are freezing their members’ accounts until the businesses reopen. In these cases, no action is generally required by the customer. If you are being auto-charged during this time despite the business being closed, you should contact the company immediately to confirm these charges are not a mistake.  Also, you should read the terms and conditions of your written agreement to determine your rights at this time under the agreement you signed.


Salons, spas, barbers to close under latest Gov. Ducey order

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