Client Intake Specialist
Heather Koehn is the Client Intake Specialist at MacQueen & Gottlieb. She is the first person our clients encounter and is responsible for gathering the required information to schedule initial consultations, performing conflict of interest searches and answering any questions clients and prospective clients may have about the firm.
Heather comes to M&G from TrafficCast International where she served as Network Operation Center Operator focusing on handling customer and client issues that needed quick resolutions. Her responsibilities also included phone reception and providing detailed follow-up with co-workers and clients regarding incident reports. Prior to TrafficCast, Heather worked in a local physical therapy office where she was the Front Office Administrator. She also wore many hats in this role by scheduling client appointments and registering clients, documenting patient forms and processing payments.
It is her charge to ensure that all potential clients have an exceptional first impression and experience with M&G.
Awards, distinctions and representative experience
- More than 7 years’ experience in client service and administration
- Volunteering for Phoenix College and the local deaf community
What is one Magnificent & Great thing about you that people should know?
- In 2005, my twin sister and I were in Las Vegas with our parents. Elle Magazine approached us to appear in a photoshoot. So now, my sister and I appear in a top-recognized fashion magazine.